Frequently Asked Questions

Should I try and treat my Pest Problem myself?

9 times out of 10 people who attempt to treat  a problem themselves just make things worse and end up making life more difficult for the professionals.  Some people even put themselves at extraordinary risk in trying to save them cost of a professional help.

I have a Company and would like to know more about what legislation I need to adhere to?

Please visit our legislation page, which will outline the basic global legislation all companies must adhere to with regards to Pest Control.

Are your vehicles discreet?

Yes we don't come with Pest Control written down the sides of the Van in large letters, we have Environmental Services and our KIX logo.

What if you don't get rid of the Pests first time, will we have to pay again?

No.  We do not charge for revisits on current jobs, we will return until the job is finished.

How long will I have to wait for the technician to come out from when I book the service?

We aim to get all clients visited as soon as is reasonably practicable, dependant on seasonal changes we aim to see all clients within 48 hours of the original call, 90% will be visited within 24 hours.

I have found an odd looking dead insect and don't know what it is, can you help?

Yes we can.  Just put the insect in a small plastic box where it won't be crushed and send it to us and we will identify it for you and advise you accordingly.  Please don't send us live insects!!  Visit here for the address.

If you have any questions we haven't answered here then please contact us at questions@kixpestcontrol.co.uk